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Shipping, Returns & Store Policy

Shipping

We currently ship in the USA only from our website (Shipping is available to Canada by phone ordering). All prices are in USA curency (US Dollar). Canada customers will be responsible for duties and taxes on receiving your order. We do not add that into the shipping cost. All other countries will need to go and get a skybox at http://www.skybox.net. Once you have a skybox setup in the US, we can then ship to that address they give you and they will ship it to you from there.

Sample swatches will be shipped within 24 hours via USPS Priority Mail. All other products are shipped by UPS Ground or Fedex Ground or freight. Our standard shipping rate is calculated at the actual cost which averages around 10% of your total order. Orders to Hawaii, Alaska, and Puerto Rico will be assessed an additional shipping fee based on the products ordered. We will contact you after your ordered is placed with the additional shipping fee that will be due or you can call us before placing your order and we can calculate the shipping cost at that time. We cannot ship Lacquer to Hawaii, Alaska, or Puerto Rico due to federal regulations as it cannot ship by air. Our copper sheets are handmade to order and usually ship out in 4-7 business days of purchase from the central warehouse located in Kansas City. You will receive a tracking number once your order has shipped. Overnight shipping is available on some of our products. Please contact customer service to discuss your needs.

Hammered and Textured copper sheets over 4 foot long must be shipped flat in a wood crate via Fedex Freight. Our online system does not calculate the correct shipping as trucking rates are currently in flux. There may be additional freight charges on some orders. We will contact you within one business day via email or phone with your freight charge. Hammered and Textured copper sheet orders do not ship without approval, and can be cancelled up until that time without incurring a cancellation fee.

*Expedited Shipping Policy.

Please be advised all expedited package shipping costs via ANY carrier is a 100% Non-Refundable fee. Color Copper will not be held responsible for missed, slow, or late package shipments due to circumstances beyond our control including unexpected carrier delivery delays, weather and/or mechanical-related delivery slow-downs, 'signature-required' package drop-off enforcement, delivery hang-tag notification, address correction or other any other reason(s). Although FedEx, UPS and USPS are usually very reliable package delivery services, all Color Copper shipping fees are completely NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. "Overnight" and "Saturday" FedEx Express service included!

Rush Orders

We understand that your needs may occasionally require rush service. Many of our products have rush production options available; please contact customer service to discuss your particular needs.

Canceled Orders

Orders that are canceled before shipping are subject to a 15% re-processing fee to cover the time and expense of canceling the order and issuing a refund.

Returns

Products may be returned unused and unmarked within 14 days of purchase. You are responsible for paying the return shipping charge. Upon our acceptance of the merchandise in like new condition, the purchase price (minus shipping & recycling fee) will be credited to the credit card used for the original purchase. A 25% recycling fee will be assessed to your order as we are unable to resell the product to another customer due to the short shelf life. Any returned product that is cut up, damaged, or shows signs of use will not be accepted and will be returned to the customer. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item. Color Copper will not accept returns of any backsplash copper, trim pieces, copper hoods, 24 gauge copper sheets, hammered copper, textured copper, 36 gauge copper sheets totaling over 3 sheets or more, lacquer, and epoxy. Due to the Federal classification of epoxy resin as a polymer, we are unable accept returns. Any items shipped to our address will not be received as this location does NOT receive mail or packages. You must contact us first before returning any products as we have a special returns address. DO NOT ship your return back to the address on the box as it will be refused and shipped back to you as that address does not accept shipments.

Dislaimer

All information and videos shown on this website are for demonstration purposes only.
Individual application installations can vary greatly and as a result, ColorCopper.com accepts no liability for any issues arising. We recommend doing a test project first on small scale to get better acquainted with Color Copper sheets.

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